30-day returns
You may request a return within 30 calendar days of delivery. Email support@vellacove.com with your order number and the reason for your return. Please contact us before sending anything back.
Damaged, incorrect or defective items
Received a damaged, incorrect or defective item? Please contact us within 7 calendar days of delivery so we can help promptly. Include your order number and photos or a video showing the issue.
For confirmed damaged, incorrect or defective items reported within this period, Vellacove covers all return shipping costs and provides a full refund. Please contact us for instructions before returning the item.
Return conditions
For returns unrelated to a product defect or order error, items must be unused, unwashed, clean and undamaged, with the complete set included. You may open the package and unfold or lay out the items to inspect them and check the fit. Please do not sleep in, wash, soil or damage the items.
Items damaged by use or handling to the extent that they cannot be resold are not eligible for a change-of-mind return. If inspection finds other customer-caused damage, a reasonable deduction reflecting the actual loss in value may apply. We will explain the damage and deduction before issuing a partial refund. Deductions do not apply to defects or damage present when the item was delivered.
Return shipping and fees
For non-quality-related returns, you pay only the return shipping cost, provided the items meet the return conditions above. We do not charge a restocking fee or deduct the original free shipping cost. Customer-caused damage may result in a deduction as described above.
How to send your return
- Email support@vellacove.com to request authorization. We will provide the correct return warehouse address. Do not send your return to the address on the original package unless we instruct you to do so.
- Send your return within 5 business days after approval.
- To help us process your return faster, please photograph or record the items before packing them to show their condition, and email the files with your order number to our support team.
- Pack the complete set securely and keep your return tracking information.
Inspection and refunds
We will complete inspection within 2 business days after our warehouse receives your return and notify you of the outcome. Once approved, we will initiate your refund to the original payment method within 3 business days.
Your bank or payment provider may need additional time to post the funds. Business days are Monday through Friday, excluding holidays.
Need help?
Contact support@vellacove.com and include your order number.